solving customer related problems

Solving Customer Related Problems (Problem Solving and Decision-Making Techniques)

In this resource you will find four problem solving processes and a decision-making process as follows: - Problem Analysis - Innovative Problem Solving - “STRIPE” problem solving process - Solving customer problems - Decision Analysis and Decision Making Process Use these techniques to solve problems and make decisions for the benefit of the customer and your own organisation.


This resource provides useful insights and processes for use in the consultative selling and insight selling processes. Robust problem identification, analysis, and solution creation techniques are covered in detail to enable the sales person to fully qualify the customer’s needs and sell solutions to these needs.

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