Good listeners are hard to find - many people think that listening is something they do whilst planning what to say next! Effective listening however requires the purposeful use of a number of skills to ensure that the person listening is also hearing accurately what the speaker is saying. The powerful insights provided is this resource enables people to become truly great listeners.
This document uses a questionnaire to enable people to assess their level of skill in being an effective listener. It then provides guidelines and an action plan to assist them in improving/developing their own skills. The listening skills covered are: - Having the right mindset - Building rapport - Effective questioning skills - Summarising skills - Use of silence - Use of body language