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Customer Care Training

Customer Care Training

£1.00

Revisit the keys to success in Customer Care Training including:

  • The dangers of poor customer service training
  • The need to do it well including:
    • Research and Definition
    • Management Involvement and Commitment
    • Focus and Expression
    • Involvement and Critical Mass
    • Participation and Style
    • Training and Follow Up
    • Evaluation and Reward


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